In this latest FashMash Focus, founders Rachel Arthur and Rosanna Falconer explore the outlook for retail post-pandemic.
We're joined by the founder and creative director of Hayley Menzies to explore the idea of success versus deep survival over the past year, the value of a physical space for discovery journeys and what new versions of customer service look like ahead.
We also hear about the fact Hayley Menzies opened a store in Chelsea's Duke of York Square last year, which despite what you might imagine, has been a huge pandemic success story. Join us to hear more about the store, why it has worked, the importance of physical retail for small business and more.
FashMash Live is sponsored by Klaviyo.
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